21 DAY RISK FREE RETURNS POLICY:
Customer satisfaction is very important to us and we want to make your shopping experience as pleasant as possible
If you are unhappy with your purchase you may return it "no questions asked".
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
This 21 day "Risk Free" Return Policy covers all our products excepting Sale Articles and Indent Goods.
SALE ARTICLES: Cannot be returned if you have simply changed your mind. However all our products, including sale articles, are covered by our 2 year replacement warranty and the NZ Consumer Guarantees Act.)
INDENT GOODS: Cannot be returned if you have simply changed your mind. These goods that have been imported to meet your specific request and are not articles we normally stock.
When taking advantage of our "21 Day Returns Policy" the purchaser is responsible as follows.
- Purchaser should email before returning a product. Please quote your invoice number and the date on your invoice. A Return Authority Number (RNA) will be issued by us. Goods returned without a Return Authority Number may not be accepted.
- The purchaser is responsible for payment of return shipping charges
- Goods must be returned unused and in original condition and packaging
- The amount refunded will be limited to the NZD$ amount paid. Currency exchange losses or gains, credit card fees, etc are to the account of the purchaser.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
All our products are covered by our 24 MONTH REPLACEMENT WARRANTY
In the unlikely even that a fault occurs please contact us at firstname.lastname@example.org including images showing the fault. If necessary we will confirm a delivery address for return of the defective or damaged article by post, courier or freight forwarder.
To return your product, you should
Mail smaller articles to
PO Box 108,
Auckland NZ 1840
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.